FREQUENTLY ASKED QUESTIONS
What can cause my order to be delayed?
If the billing information you provide does not match what your bank has on file (including address and telephone number), your order may be delayed or rejected. We do everything we can to get your order shipped as quickly as possible, but we can’t control, nor are we responsible for, delays caused by bad weather, shipping company issues, or incorrect addresses given by the customer.
Do you ship to P.O. Box addresses?
We do not ship to P.O. box addresses at this time
How long does it take to process and ship my order?
Please allow us 3-5 days to process your order(s).
What methods of payment does Anta America accept?
- American Express
- Visa Card
- Discover Card
- We do not accept Paypal or Pre-paid gift cards at this time.
Why was my order cancelled?
All orders placed on our website are subject to our automatic verification system. During this stage, we will attempt to verify all information submitted on your order such as, but not limited to, your shipping, billing, and payment information. Anytime during this stage of your order, you may receive an email informing you that we were unable to verify your information, and depending upon the issue, there may or may not be a solution. If we determine that the issue cannot be fixed, your order may be cancelled. Our items sell out extremely fast due to high demand and on occasion, an item you have ordered can suddenly become unavailable. These cases are extremely rare but can happen from time to time. If the item you order does sell out, we will contact you as soon as possible to confirm the cancellation of your order. If you think that your order is cancelled due to neither of the above, please feel free to contact us. Click here to contact our customer service.
How can I cancel my order?
Our goal is to expedite your order as quickly as possible; therefore, once your order is placed, it cannot be cancelled or changed. You may always return the item once you receive it and please check our return policy here
How can I track my order?
We will send you a tracking number as soon as it becomes available