Returns orders can be returned if the merchandise is in its original condition (new, unused, unwashed, and unaltered) within 30 days of receipt for a full refund in the original form of payment. All original packaging shall be returned with the product.

When returning merchandise by mail, please follow and fill out an order return form below. Any returns without a return authorization form filled out and approved will be rejected. You should receive a return confirmation shortly after, if you did not, please contact us. Please allow up to 15 business days from when we receive the returned items for your account to be refunded.

Exchanges will be processed with all the same rules that are applied to returned orders. Please send us an email at Please note that we will not process exchanges without a pre-approved exchange authorization form. Once we receive the item, we will begin processing your exchanged item.

The address for returns is:

Epoch Max

4341 Equity Drive

Columbus, Ohio 43228

Shipping costs will not be refunded, unless there was a mistake in the delivery.
Please note that sale items or closeouts cannot be returned and/or refunded.